ForensiT Homepage
Forum Home Forum Home > ForensiT Support > Move Computer
  New Posts New Posts RSS Feed - "Devices and Printers" blank
  FAQ FAQ  Forum Search   Events   Register Register  Login Login

"Devices and Printers" blank

 Post Reply Post Reply
Author
Message
Peon View Drop Down
Newbie
Newbie


Joined: 06 Mar 2014
Location: Melbourne, AU
Status: Offline
Points: 3
Post Options Post Options   Thanks (0) Thanks(0)   Quote Peon Quote  Post ReplyReply Direct Link To This Post Topic: "Devices and Printers" blank
    Posted: 06 Mar 2014 at 6:51pm
Hi Again!,

I'm having an issue with TransWiz when I migrate from a Windows XP PC to a Windows 7 (x64) PC.

After logging in as the migrated user and trying to open the "Devices and Printers" Control Panel section, nothing appears. The progress bar (in the address bar) moves up to ~97% and stays there. The main body of the window is flat white. I have seen this on 2 separate PCs (Both are HP Compaq Pro 6300 SFF) after migrating 2 separate user profiles.

When logging into other user profiles on the PC the Devices & Printers screen appears normally instantaneously.

I had a quick look into the registry and it seems that some registry information isn't getting written, specifically a whole chunk of information under HKCU\Software\Microsoft\Windows NT\CurrentVersion. I exported the keys & sub-keys from a known-working "Devices & Printers" profile and imported it into the broken profile without success.

I've done some research on the issue and a lot of suggestions point to a Bluetooth service not started in the background - I've tried these steps and none seem to be working.

My hunch is that there is missing registry information from the migration.


Edited by Peon - 06 Mar 2014 at 6:52pm
Back to Top
Support View Drop Down
Moderator Group
Moderator Group


Joined: 09 Nov 2006
Location: United Kingdom
Status: Offline
Points: 1844
Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 07 Mar 2014 at 7:52am
Hi,

Transwiz will only migrate user-specific printer information. It does not migrate system-wide data, like printer drivers. You should install printer drivers separately.

Back to Top
 Post Reply Post Reply
  Share Topic   

Forum Jump Forum Permissions View Drop Down

Forum Software by Web Wiz Forums® version 12.03
Copyright ©2001-2019 Web Wiz Ltd.

This page was generated in 0.020 seconds.