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Windows 8.1 User Profiles Missing

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MajorErickson View Drop Down

Joined: 02 Feb 2013
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Posts: 1
  Quote MajorErickson Quote  Post ReplyReply Direct Link To This Post Topic: Windows 8.1 User Profiles Missing
    Posted: 22 Sep 2015 at 12:30pm
We recently migrated a M$ Surface Pro 3 with Windows 8.1 using Profile Wizard 3.8.  Everything worked fine for a few days but now today when he goes to log in, he gets an error that C:\windows\system32\config\systemprofile\Desktop is unavailable.  In fact, that file does not exist.

It allows him to log in, but there are no settings available.  I also try to use the Profile Manager and it doesn't show any profiles available.   I created a new local admin user that I can log in as, but it doesn't create any profile info for him under C:\Users.

Anything you can suggest I look at?  I have not seen this before, but of course the last major thing we did to his device was to convert it using Profile Wizard....

Thank you

Edited by MajorErickson - 22 Sep 2015 at 1:32pm
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Joined: 09 Nov 2006
Location: United Kingdom
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  Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 23 Sep 2015 at 5:44am
We've not seen this before either. It sounds very strange.

What happens if you open a command prompt? Normally it will open at C:\Users\Username, what does it say? Similarly Echo %USERPROFILE% ? Windows must be using some file storage somewhere - although it may be a temporary profile.
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