Outlook not working after migration |
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matejbalun
Newbie Joined: 29 Nov 2017 Status: Offline Points: 2 |
Topic: Outlook not working after migration Posted: 29 Nov 2017 at 9:36am |
Ran the profile wizard on a Win 10 machine to move to a new domain with new credentials. Everything went smoothly.
Everything is working as it should except for Outlook 2016. After trying to launch Outlook once logged in under the new account I got an error saying Outlook couldn't access the OST file. Since we are running Office 365 I figured I'd just delete the old Outlook profile and create a new one. However I cannot get Outlook to allow me to create a profile, I get an error as soon as I type in the email address that I'm trying to create a profile for. Odd thing is that I can log into a clean user account on the same computer and Outlook will work just fine, letting me add a profile without an issue. Anyone ran into this issue before? Thank You |
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fets84
Newbie Joined: 06 Dec 2017 Status: Offline Points: 2 |
Posted: 06 Dec 2017 at 2:08am |
Same Problem here.Solved it by disabling ADAL Microsoft Authentification in registry:
HKCU\SOFTWARE\Microsoft\Office\16.0\Common\Identity\EnableADAL REG_DWORD 0 Please fix this Edited by fets84 - 07 Dec 2017 at 4:01am |
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matejbalun
Newbie Joined: 29 Nov 2017 Status: Offline Points: 2 |
Posted: 06 Dec 2017 at 10:16am |
Awesome, that worked. Thanks for the solution.
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fets84
Newbie Joined: 06 Dec 2017 Status: Offline Points: 2 |
Posted: 15 Jan 2018 at 4:01am |
Hi ForensiT Staff, can you please give us an answer, because this issue is very annoying.
thank you. |
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jfed31
Newbie Joined: 19 Jan 2018 Location: Ohio Status: Offline Points: 1 |
Posted: 19 Jan 2018 at 8:41am |
Our problem manifested a little differently, but this registry tweak solved our problem as well. After migration, some of our users were unable connect Office 365 services (OneDrive, SharePoint) to their Office apps. The 365 login screen would appear, then after entering the email address it would give a loading window for a moment and disappear.
Disabling ADAL authentication was the key, for anyone else with this variation of the problem. Thanks for posting - I couldn't find where to change this setting anywhere! |
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AgentBlue
Newbie Joined: 06 Sep 2017 Status: Offline Points: 2 |
Posted: 01 Feb 2018 at 1:18pm |
Had a somewhat similar issue with Outlook 2013 on Win7/Win10. Connecting to POP mail server no longer works after migrating profiles with the User Profile Wizard Corporate Edition. Our errors were path to pst not valid on some machines which was corrected by pointing it to the new path, and on all machines send/receive would fail to connect. Tried repairing the mail profile and a few other things with no luck, completely deleting the profile from the mail settings in the Windows control panel and recreating it was one way we could correct the issue. Another was "Solution #4" at the link below, which basically has us change the incoming mail folder to a new pst and then back to the original inbox. This works for us an is much quicker than recreating the mail profile from scratch. Of course if anyone knows of a better solution it would be welcome. I have emailed support, but no response yet.
http://expert-advice.org/microsoft-outlook/fix-error-0x8004010f-outlook-data-file-cannot-accessed/ |
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leepickersgill
Newbie Joined: 17 Apr 2018 Status: Offline Points: 1 |
Posted: 17 Apr 2018 at 2:50am |
Hi Was anyone able to resolve this issue?
We have tried a migration today and seeing the same issue with outlook 2016 Edited by leepickersgill - 17 Apr 2018 at 2:56am |
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shivgupta
Newbie Joined: 05 Jun 2018 Location: India Status: Offline Points: 2 |
Posted: 05 Jun 2018 at 5:34am |
To fix your Outlook related issues, you can get some help from this article: https://www.nucleustechnologies.com/blog/top-10-outlook-errors-and-ways-to-fix-them/
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JohnMSP
Newbie Joined: 22 Jun 2018 Status: Offline Points: 2 |
Posted: 22 Jun 2018 at 3:24am |
Spent ages with this one as part of an Azure AD cloud only to Azure AD / AD hybrid setup.
Disabling ADAL wasn't an option as we use MFA. We found it wasn't just Outlook broken - none of the Office 365 apps could sign in either. Ultimately I found the issue: there's a token that needs resetting in the user profile directory. Rename the folder that starts "Microsoft.AAD.BrokerPlugin" in %appdata%\local\packages\ to something else (you will need to be logged in as another user to do this) and then log out, then in as the user. You should find Outlook and other Office apps now work as expected. Hope this helps someone - spent an age troubleshooting this one! |
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Support
Moderator Group Joined: 09 Nov 2006 Location: United Kingdom Status: Offline Points: 1860 |
Posted: 22 Jun 2018 at 4:25am |
In most cases, this problem can be avoided if you sign-out of Office 365 before migrating the profile.
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