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Outlook not working after migration

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medicaustik View Drop Down

Joined: 09 Jul 2018
Online Status: Offline
Posts: 1
  Quote medicaustik Quote  Post ReplyReply Direct Link To This Post Posted: 09 Jul 2018 at 12:41pm
Originally posted by JohnMSP

Spent ages with this one as part of an Azure AD cloud only to Azure AD / AD hybrid setup.

Disabling ADAL wasn't an option as we use MFA.

We found it wasn't just Outlook broken - none of the Office 365 apps could sign in either.

Ultimately I found the issue: there's a token that needs resetting in the user profile directory.

Rename the folder that starts "Microsoft.AAD.BrokerPlugin" in %appdata%\local\packages\ to something else (you will need to be logged in as another user to do this) and then log out, then in as the user. You should find Outlook and other Office apps now work as expected.

Hope this helps someone - spent an age troubleshooting this one!

John buddy, you're a hero.

This solution worked for me.

Disabling ADAL is not an option in environments that require MFA.
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