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Outlook not working after migration

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medicaustik View Drop Down
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Joined: 09 Jul 2018
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  Quote medicaustik Quote  Post ReplyReply Direct Link To This Post Posted: 09 Jul 2018 at 12:41pm
Originally posted by JohnMSP

Spent ages with this one as part of an Azure AD cloud only to Azure AD / AD hybrid setup.

Disabling ADAL wasn't an option as we use MFA.

We found it wasn't just Outlook broken - none of the Office 365 apps could sign in either.

Ultimately I found the issue: there's a token that needs resetting in the user profile directory.

Rename the folder that starts "Microsoft.AAD.BrokerPlugin" in %appdata%\local\packages\ to something else (you will need to be logged in as another user to do this) and then log out, then in as the user. You should find Outlook and other Office apps now work as expected.

Hope this helps someone - spent an age troubleshooting this one!


John buddy, you're a hero.

This solution worked for me.

Disabling ADAL is not an option in environments that require MFA.
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bevege View Drop Down
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  Quote bevege Quote  Post ReplyReply Direct Link To This Post Posted: 27 Jul 2018 at 11:49pm
Originally posted by Support

In most cases, this problem can be avoided if you sign-out of Office 365 before migrating the profile.


Any ideas how to permanently logout of office apps? When I go into each individual app (excel, word, outlook) it lets me logout but when I open the app again I'm still logged. I tried logging out of each app and then doing the migration outlook doesn't work. All the other apps are fine. Disabling ADAL fixes the issue but who knows what it may break in the future. Creating a new profile doesn't work either.

Any ideas?

Edited by bevege - 27 Jul 2018 at 11:56pm
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PerryW View Drop Down
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  Quote PerryW Quote  Post ReplyReply Direct Link To This Post Posted: 02 Aug 2018 at 6:07am
John,

Not sure what I am doing wrong but this is not working for me, I renamed that folder and logged back in and I could see that I was signed in but as soon as I tried to connect to OneDrive/SharePoint it asked for credentials and then the password box vanished again.

Am I missing something, I've tried removing all credentials in credential manager but to no avail.

Cheers Perry
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jkaufman View Drop Down
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  Quote jkaufman Quote  Post ReplyReply Direct Link To This Post Posted: 03 Aug 2018 at 5:58pm
I am having the same issue
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