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User Profile Manager Win 10 1809 Issues

Printed From: ForensiT
Category: ForensiT Support
Forum Name: Desktop Management
Forum Discription: User Profile Manager questions, suggestions, comments and bug reports
Printed Date: 23 Sep 2020 at 5:27am

Topic: User Profile Manager Win 10 1809 Issues
Posted By: jrock
Subject: User Profile Manager Win 10 1809 Issues
Date Posted: 06 Feb 2019 at 10:01am
I'm having issues with UPM allowing me to log into newly imaged machines with any type of profile. My setup is Windows 10 1809 with UPM version 2.7. I image my computers with SCCM and during the process, create a local account that I use to log in with after the imaging is finished. Since starting to use 1809, I cannot log into the computer with any sort of account, local or domain. I get the error "The ProfSvc service failed the sign-in. User profile cannot be loaded. I've tried different Windows 10 1809 images with the same error result. I don't have any issues logging into the profile on any of the other Windows 10 versions, just 1809. Any help would be greatly appreciated.

Posted By: Support
Date Posted: 07 Feb 2019 at 3:31am

We are aware of this, and we are actively looking into it.

The problem only occurs if User Profile Manager is installed and a new user (without a profile) signs onto the machine. If a user signs in before User Profile Manger is installed, they can still sign in after User Profile Manger is installed.

Importantly, if you assign a profile to a group of users, User Profile Manager still works correctly: any of those users signing in for the first time, will be able to sign-in and will get the assigned profile. So it is possible to work around the problem, and still to use UPM on this build of Windows 10. However, this is clearly not ideal.

Posted By: jrock
Date Posted: 07 Feb 2019 at 3:51pm
Thank you for the quick response. I'm glad to know that you are aware of the issue and looking into it. Is there a time frame for a solution? Thanks!

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