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Problem looking up user

Printed From: ForensiT
Category: ForensiT Support
Forum Name: Domain Migration
Forum Description: User Profile Wizard questions, suggestions, comments and bug reports
URL: https://forum.ForensiT.com/forum_posts.asp?TID=20
Printed Date: 28 Mar 2024 at 7:03pm
Software Version: Web Wiz Forums 12.03 - http://www.webwizforums.com


Topic: Problem looking up user
Posted By: davidhole
Subject: Problem looking up user
Date Posted: 27 Mar 2007 at 12:16pm
Hello,
 
I am trying out this to see if it would be a usefull application for our company to buy.
 
I have just recently added a new site to our AD and promoted one server to a DC at that site.
 
When I try to use Profwiz to add a computer to the domain it findes the server conects to the domain but is then unable to find the user in AD.
If i use the normal way through windows to join the domain everything works fine.
 
Thanks for your help.
 
David



Replies:
Posted By: Support
Date Posted: 27 Mar 2007 at 12:35pm
Hi David,
 
User Profile Wizard needs the user account to exist before it is run; it doesn't create the user account. Does the account exist? If so, is there an error number returned when the account is not found?


Posted By: davidhole
Date Posted: 27 Mar 2007 at 2:18pm
Hi,
 
when I run it i get the following.

Finding Domain Controller for domain PC-POSUK... Done.
Using Domain Controller: file://sql-server.pc-posuk.local/ - \\sql-server.PC-POSUK.Local .
Binding to Active Directory... Done.
Getting Domain SID for user " mailto:stevem@pc-posuk.local - stevem@pc-posuk.local "... Fails.
 
That user does exist in AD i have even managed to log on to another machine that is connected to the domain using that user name.
 
Thanks
David


Posted By: Support
Date Posted: 27 Mar 2007 at 2:55pm
As a test, do you get the same result if you specify the name in NetBIOS format - stevenm - instead of in UPN format?
 
Thanks.


Posted By: davidhole
Date Posted: 27 Mar 2007 at 3:35pm
Hi,
Getting Domain SID for user "stevem"... Fails.
 
Nope that don't work either.


Posted By: Support
Date Posted: 27 Mar 2007 at 4:14pm
David,
 
Is file://sql-server.pc-posuk.local/ - \\sql-server.PC-POSUK.Local  the server that you prompted to a DC?


Posted By: davidhole
Date Posted: 28 Mar 2007 at 5:19pm
Yes it is the server, I have checked the logs for any replication problems and all looks fine.
 
This server was also made a GC server. 
Thanks


Posted By: Support
Date Posted: 29 Mar 2007 at 10:13am
You were reading my mind Smile
 
We need to dig a bit deeper into what is going on. Can you email mailto:support@ForensiT.com - support@ForensiT.com ?
 
Thanks.


Posted By: Support
Date Posted: 02 Apr 2007 at 3:45pm

To update everyone following this thread, the problem only seems to occur with the Personal Edition of the Wizard. The problem does not occur with the Corporate Edition.

We will be releasing an updated build of the Personal Edition in the near future.
 
Update
The updated build is now available see http://www.forensit.com/forum/forum_posts.asp?TID=24 - here .


Posted By: j.patton
Date Posted: 17 Aug 2007 at 4:17pm
I am in a similar situation.  I requested a"trial" of the Corporate Edition and got a 7-day license.  I tried using it, but the program crashes when it is trying to get the SID of the domain account I specified.  I tried the Personal Edition and it does not have this issue.
 
The version # for the CE is 2.5.1105 and the version # for the PE 2.5.1104.
 
Are there any logs or crash "dumps" that I can send to help diagnose the problem?
 
UPDATE:
I reimaged the PCs I was testing with and ran the tool again.  Here are the results of the CE:
 
PC #1:  Made it to the point where the GUI prompts for a domain account to join the new domain.  I entered appropriate credentials.  The status screen was at the point where it was looking for the domain SID for the new account and it just exited like the program was finished.  I checked the task manager and it wasn't running.  It didn't do anything as far as migrating profile.
 
PC #2:  Again entered the credentials for a domain account.  Once it got to the point where it was looking for the domain SID it returned an error: The instruction at "0x7c910c27" referenced memory at "0x0013ea25".  The memory could not be "read".
 
Both of these are XP SP2 images. 


Posted By: Support
Date Posted: 18 Aug 2007 at 7:42am
Hi,

I'm sorry that you have had a problem. It is extremely rare for User Profile Wizard to crash under any circumstances. We suspect that you may have a corrupt evaluation license file. Please contact mailto:support@ForensiT.com - support@ForensiT.com .



Posted By: amypolk
Date Posted: 16 Jan 2009 at 10:58am
I am having this problem with a trial of the Corporate Edition (3.0).  The account already exists in the ad.ufl.edu domain.  As you can see below it will not rename the machine either.

ForensiT User Profile Wizard v3.0.1112.RC2
EVALUATION ONLY COPY FOR UNIVERSITY OF FLORIDA
Copyright (c) 2002-2008 ForensiT Ltd
www.ForensiT.com

Creating migration process... Done.
Creating migration service... Done.
Starting migration service... Done.
Finding Domain Controller for domain ad.ufl.edu... Done.
Using Domain Controller: \\ufdc02.ad.ufl.edu.
Binding to Active Directory... Done.
Getting Domain SID for user "amypolk"...  Fails.
User account not found in domain.
Finding Domain Controller for domain ad.ufl.edu... Done.
Using Domain Controller: \\ufdc02.ad.ufl.edu.
Binding to Active Directory... Done.
Joining to domain "ad.ufl.edu" ... Done.
Could not rename machine in domain.
Migration Complete!


Posted By: Support
Date Posted: 16 Jan 2009 at 11:29am

Hi,

This problem is usually indicative of a name resolution issue. As a test try the username in UPN format: mailto:amypolk@ad.ufl.edu - amypolk@ad.ufl.edu

As someone who is evaluating User Profile Wizard, you are welcome to contact us at mailto:support@ForensiT.com - support@ForensiT.com with any issues.
 



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