Profile disappeared after interrupted migration

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   Hi,

I've been using ProfWiz for a while now to migrate user profiles and have never encountered something like this. In the past, longer migrations would usually take 20-30 minutes, but today I tried to migrate a user's local profile to their entra ID profile and the wizard hung on 'Setting Profile ACL' for almost 2 hours. I checked the Task Manager and the resource utilization was pretty much 0% across the board for ProfWiz; I also checked for some processes that other users mentioned could possible be ended to move it along, but wasn't able to find them. I had the user leave it alone for as long as possible, but eventually they had to leave so we terminated the migration. 

Later on, that user wasn't able to log into their old profile (bounced back to login), so I followed suggestions in another thread to migrate the newer profile back to the old one. Doing so allowed the user to sign in, but nothing's there. After unenrolling from Entra ID, I see that there's an unassigned profile named "???\$user". Should I attempt the migration to the Entra ID account again by using this unassigned profile? If this also doesn't work, what are my options to recover this user's data and make it accessible to them?

thanks,

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samit_sandy Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 05 Dec 2024 Status: Offline Points: 3	Post Options Post Reply Quote samit_sandy Report Post Thanks(0) Quote Reply Topic: Profile disappeared after interrupted migration Posted: 05 Dec 2024 at 11:23pm
	Hi, I've been using ProfWiz for a while now to migrate user profiles and have never encountered something like this. In the past, longer migrations would usually take 20-30 minutes, but today I tried to migrate a user's local profile to their entra ID profile and the wizard hung on 'Setting Profile ACL' for almost 2 hours. I checked the Task Manager and the resource utilization was pretty much 0% across the board for ProfWiz; I also checked for some processes that other users mentioned could possible be ended to move it along, but wasn't able to find them. I had the user leave it alone for as long as possible, but eventually they had to leave so we terminated the migration. Later on, that user wasn't able to log into their old profile (bounced back to login), so I followed suggestions in another thread to migrate the newer profile back to the old one. Doing so allowed the user to sign in, but nothing's there. After unenrolling from Entra ID, I see that there's an unassigned profile named "???\$user". Should I attempt the migration to the Entra ID account again by using this unassigned profile? If this also doesn't work, what are my options to recover this user's data and make it accessible to them? thanks,

Support Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 09 Nov 2006 Location: United Kingdom Status: Offline Points: 1941	Post Options Post Reply Quote Support Report Post Thanks(0) Quote Reply Posted: 06 Dec 2024 at 2:10pm
	Hi, How large is this profile? If it is very large (10's of gb), it will take Windows a long time to re-ACL the profile. The time it will take Windows to reACL the folder will vary based on the size of the profile and the speed of the computer. The alternative is that an AV tool is blocking the reACL process. The data is still on the computer in the same folder, the Wizard does not move, copy or delete any data. Yes, you can run the Wizard and click the button to 'Show unassigned profiles', select the profile (you can verify that you are selecting the correct profile with the folder name), and specify the target account - whether that's the target Entra account or the original source account. If you continue to have a problem, please can you mail support@ with further information and we'll be happy to help. Many thanks, Support.

samit_sandy Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 05 Dec 2024 Status: Offline Points: 3	Post Options Post Reply Quote samit_sandy Report Post Thanks(0) Quote Reply Posted: 06 Dec 2024 at 7:38pm
	Thank you for your response. I was able to recover the profile by migrating the unassigned one to the AzureAD profile!