Transwiz Black Screen Problem |
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CSizemore13
Newbie Joined: 29 Mar 2021 Location: Memphis TN Status: Offline Points: 2 |
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Posted: 29 Mar 2021 at 8:06pm |
Hello All,
We had a user that just upgraded to a new computer. I used Transwiz to take his profile from his old computer, stored it on OneDrive, then loaded it from the new computer. The process seems to work fine, but once I actually go to log in to his new account, it shows his desktop for a split second, then goes black. Completely black screen with a mouse cursor. I can use CTRL+ALT+DEL to view the task manager, I can see what process are running, I can use the start menu to see all of the programs, and I can ALT+TAB to see open windows. But I can't actually do anything because the screen is completely black. I'm using the most recent version of Transwiz. Can anyone help? Thanks.
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--Chris Sizemore
Support Engineer First Choice IT Group |
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