Error reading licensing information? |
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DonaldP
Newbie Joined: 16 May 2022 Status: Offline Points: 3 |
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Posted: 16 May 2022 at 5:59pm |
Hello, The application worked last week but I'm now getting the message below when trying to migrate a user profile. Error reading licensing information. The license file must match the build of User Profile Wizard that you are using. I found this support suggestion in an earlier thread and have done this but am still getting the same error... any thoughts on what to look at next?
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Support
Moderator Group Joined: 09 Nov 2006 Location: United Kingdom Status: Offline Points: 1844 |
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Hi,
The usual cause of this is as per your quote, and the message description itself - that the config file does not match the version of User Profile Wizard. If you have double checked this, we have on occasion seen AV cause this error. Many thanks, Support.
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DonaldP
Newbie Joined: 16 May 2022 Status: Offline Points: 3 |
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Hello Support, Thank you for the quick reply - discussing with my team and they wanted me to ask if the issue could be with our license having been issued last year compared to the version of profwiz being used currently? Or if you're aware of any compatibility issues with the Cisco Secure Endpoint AV (previously known as AMP)? |
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Support
Moderator Group Joined: 09 Nov 2006 Location: United Kingdom Status: Offline Points: 1844 |
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Hi,
Yes - we have now seen a couple of situations where this has occurred and Cisco AMP has been the cause in both cases. Many thanks, Support. |
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