Preparing to Update Apps

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   Created a new domain structure.  Before this users were just logging into local accounts on their laptops.

Downloaded the msi onto a thumbdrive.  Copied the msi onto the desktop of machine, then ran from there.  Worked fine for two profile migrations on two different machines.  On the third and forth machines it says it completes the migration fine, restarts and after you login goes to the purple screen that says "preparing to update apps..." and just freezes.  2 hours and counting.

restarted one machine, logged in, got to the same screen and is holding.  2nd machine is still at that screen.

Suggestions?

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mcgranes Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 12 Oct 2018 Location: USA Status: Offline Points: 3	Post Options Post Reply Quote mcgranes Report Post Thanks(0) Quote Reply Topic: Preparing to Update Apps Posted: 12 Oct 2018 at 4:20pm
	Created a new domain structure. Before this users were just logging into local accounts on their laptops. Downloaded the msi onto a thumbdrive. Copied the msi onto the desktop of machine, then ran from there. Worked fine for two profile migrations on two different machines. On the third and forth machines it says it completes the migration fine, restarts and after you login goes to the purple screen that says "preparing to update apps..." and just freezes. 2 hours and counting. restarted one machine, logged in, got to the same screen and is holding. 2nd machine is still at that screen. Suggestions?

McMaximus Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 16 Oct 2018 Status: Offline Points: 1	Post Options Post Reply Quote McMaximus Report Post Thanks(0) Quote Reply Posted: 16 Oct 2018 at 1:24pm
	I am also experiencing this issue. I have 30 computers to migrate, tested it on one machine initially. Everything went smoothly, we rebooted to the new domain, logged in, then it stuck on the "Preparing to update apps" screen. Anyone have a clue how to fix this?

Support Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 09 Nov 2006 Location: United Kingdom Status: Offline Points: 1468	Post Options Post Reply Quote Support Report Post Thanks(0) Quote Reply Posted: 16 Oct 2018 at 3:19pm
	We are currently investigating these reports. There is an updated build (1237) available here: https://www.ForensiT.com/Downloads/Support/Profwiz.msi If you try this build, please report the results.

mcgranes Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 12 Oct 2018 Location: USA Status: Offline Points: 3	Post Options Post Reply Quote mcgranes Report Post Thanks(0) Quote Reply Posted: 16 Oct 2018 at 4:34pm
	Downloaded this build directly to the PC that had the profile on it to be migrated (vs onto a USB drive first) and it seemed to run fine. Interestingly, there was no "preparing to update apps" screen at all, should I be concerned? It just logged directly into the user's desktop.

lokimon2 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 17 Oct 2018 Status: Offline Points: 2	Post Options Post Reply Quote lokimon2 Report Post Thanks(0) Quote Reply Posted: 17 Oct 2018 at 11:39am
	Having the same issue.. currently at "Preparing to Update Apps" Any hope of recovering?

lokimon2 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 17 Oct 2018 Status: Offline Points: 2	Post Options Post Reply Quote lokimon2 Report Post Thanks(0) Quote Reply Posted: 17 Oct 2018 at 1:44pm
	Got tired of waiting. Ctrl-Alt-Del brought up the option to Sign Out. Did that, and then signed in again as the migrated user. Everything seems to have moved. Do you think I'm missing anything because I did that?

mcgranes Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 12 Oct 2018 Location: USA Status: Offline Points: 3	Post Options Post Reply Quote mcgranes Report Post Thanks(0) Quote Reply Posted: 29 Oct 2018 at 6:04pm
	Since the post on the 16th, I'd used the tool a handful of times (6 or 7 probably) without any apparent issues. Downloaded it onto a new machine today (download from forensti.com vs. going machine-to-machine with a usb drive) and had the "preparing to update apps" screen freeze again (going on ten minutes now). Will probably reboot the machine. Hate this though, it always makes me worried about what the end-user experience is going to be like.

jd Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 04 Dec 2018 Status: Offline Points: 2	Post Options Post Reply Quote jd Report Post Thanks(0) Quote Reply Posted: 04 Dec 2018 at 2:14am
	Hi, we are a company planning a migration to an AD Domain. We have to migrate about 130 computers. Forensit seemed a very interesting product to help us migrate. However we ran into a nasty problem during our testing fase. After migration -> we got the message "preparing to update apps", even after a night the apps didn't update. We did this on 2 different computers... because of this issue we are very reluctant of purchasing your software. Do you have a solution planned in the very short term for this issue? If so we would like to be informed rapidly... thx in front Edited by jd - 04 Dec 2018 at 2:15am

Support Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 09 Nov 2006 Location: United Kingdom Status: Offline Points: 1468	Post Options Post Reply Quote Support Report Post Thanks(0) Quote Reply Posted: 04 Dec 2018 at 3:18am
	I’m sorry you had a problem. This issue is a real mystery. When we first released version 3.14 we had frequent of reports of this problem - now we get hardly any; nothing has changed. It could be that some anti-virus protection, like SmartScreen is learning to recognize the code. Make sure you are running the latest build of the software, 3.14.1238. Although annoying, the problem is not serious. If you see this, just press Ctrl+Alt+Del and kill the upwpm2.exe process. You should find everything is ok.

jd Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 04 Dec 2018 Status: Offline Points: 2	Post Options Post Reply Quote jd Report Post Thanks(0) Quote Reply Posted: 04 Dec 2018 at 4:50am
	Thanks for you answer. Can you tell me where to find the last version. On your website, we only find the 3.14.1236.0 version. We'll get back to you as soon as we have tried the new version. Thanks again.