"Devices and Printers" blank
Printed From: ForensiT
Category: ForensiT Support
Forum Name: Move Computer
Forum Description: User Profile Transfer Wizard questions, suggestions, comments and bug reports
URL: https://forum.ForensiT.com/forum_posts.asp?TID=1014
Printed Date: 27 Mar 2026 at 2:13am
Software Version: Web Wiz Forums 12.03 - http://www.webwizforums.com
Topic: "Devices and Printers" blank
Posted By: Peon
Subject: "Devices and Printers" blank
Date Posted: 06 Mar 2014 at 6:51pm
Hi Again!,
I'm having an issue with TransWiz when I migrate from a Windows XP PC to a Windows 7 (x64) PC.
After logging in as the migrated user and trying to open the "Devices and Printers" Control Panel section, nothing appears. The progress bar (in the address bar) moves up to ~97% and stays there. The main body of the window is flat white. I have seen this on 2 separate PCs (Both are HP Compaq Pro 6300 SFF) after migrating 2 separate user profiles.
When logging into other user profiles on the PC the Devices & Printers screen appears normally instantaneously.
I had a quick look into the registry and it seems that some registry information isn't getting written, specifically a whole chunk of information under HKCU\Software\Microsoft\Windows NT\CurrentVersion. I exported the keys & sub-keys from a known-working "Devices & Printers" profile and imported it into the broken profile without success.
I've done some research on the issue and a lot of suggestions point to a Bluetooth service not started in the background - I've tried these steps and none seem to be working.
My hunch is that there is missing registry information from the migration.
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Replies:
Posted By: Support
Date Posted: 07 Mar 2014 at 7:52am
Hi,
Transwiz will only migrate user-specific printer information. It does not migrate system-wide data, like printer drivers. You should install printer drivers separately.
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