Move Computer - Unwrapping problem on destination Laptop

Unwrapping problem on destination Laptop

Printed From: ForensiT
Category: ForensiT Support
Forum Name: Move Computer
Forum Description: User Profile Transfer Wizard questions, suggestions, comments and bug reports
URL: https://forum.ForensiT.com/forum_posts.asp?TID=1825
Printed Date: 26 Mar 2026 at 11:04pm
Software Version: Web Wiz Forums 12.03 - http://www.webwizforums.com

Topic: Unwrapping problem on destination Laptop

Posted By: BitPull
Subject: Unwrapping problem on destination Laptop
Date Posted: 09 Dec 2019 at 3:52pm

I just learned about the existence of Transwiz and am still totally unexperienced with it's use.

The profile from an older ASUS laptop using W7 shall be transferred to a new one with W10

Generating the transfer file on the old one appears to have worked just fine. I copied the resulting file to a USB-Stick and moved it over to the new W10-Laptop. There I installed Transwiz and told it "I have data I want to transfer to this computer"

Unwrapping the zip-file appeared to have worked fine up to 100%, but upon "setting Registry ACLs" I ended up with an "Error 2". This is what the Programm told me:

Personal Edition (Freeware License)

wwwww.ForensiT.com

Unpacking transfer file:... Done.

Processing file list... Done.

Setting Registry ACLs... Fails.

Unable to load profile. Error 2.

'C:\Users\Kümmerle\ntuser.dat' was not found

I have a slight idea, that the german "Umlaut" in the PC owner's name (ü), in the path line at the bottom of the error report might have caused trouble. But I am too unexperienced with transwiz to find a solution if this was really the cause for the program interruption. Renaming the zip-file to "Kuemmerle" (to avoid the Umlaut) and starting the process again did not help.

I would be happy to receive any hint. Please excuse my english since this is not my maiden language.

Thank you very much in advance, if you can point me into the right direction

Guenter from Germany

Replies:

Posted By: Support
Date Posted: 10 Dec 2019 at 6:24am

In terms of troubleshooting, you should check whether the NTUSER.DAT file exists in the restored profile (C:\Users\Username\NTUSER.DAT) and whether it exists in the transfer file. (Remember that NTUSER.dat is a System, Hidden file, so you will need to be able to see these types of files.)

We have just released Transwiz 1.16 which has a fix for an issue where files might be missed from the backup. If one of those files was NTUSER.DAT, it should help. In any case, I recommend that you download the latest build from our downloads page.