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Error reading licensing information?

Printed From: ForensiT
Category: ForensiT Support
Forum Name: Domain Migration
Forum Description: User Profile Wizard questions, suggestions, comments and bug reports
URL: https://forum.ForensiT.com/forum_posts.asp?TID=2172
Printed Date: 28 Mar 2024 at 2:52pm
Software Version: Web Wiz Forums 12.03 - http://www.webwizforums.com


Topic: Error reading licensing information?
Posted By: DonaldP
Subject: Error reading licensing information?
Date Posted: 16 May 2022 at 5:59pm
Hello,
The application worked last week but I'm now getting the message below when trying to migrate a user profile.

Error reading licensing information.

The license file must match the build of User Profile Wizard that you are using.


I found this support suggestion in an earlier thread and have done this but am still getting the same error... any thoughts on what to look at next?

Originally posted by Support Support wrote:

The <Licensing> value in Profwiz.config may have been changed. If so, download a fresh Profwiz.config file from the link we sent you.

To update your existing Profwiz.config license file, open the new Profwiz.config file in notepad. Copy the complete <Licensing> value (near the bottom of the file) and paste it into your existing Profwiz.config file, completely replacing the existing value.





Replies:
Posted By: Support
Date Posted: 17 May 2022 at 10:33am
Hi, 

The usual cause of this is as per your quote, and the message description itself - that the config file does not match the version of User Profile Wizard. If you have double checked this, we have on occasion seen AV cause this error.

Many thanks,
Support.


Posted By: DonaldP
Date Posted: 17 May 2022 at 7:41pm
Hello Support,
Thank you for the quick reply - discussing with my team and they wanted me to ask if the issue could be with our license having been issued last year compared to the version of profwiz being used currently?

Or if you're aware of any compatibility issues with the Cisco Secure Endpoint AV (previously known as AMP)?



Posted By: Support
Date Posted: 22 May 2022 at 8:57am
Hi, 

Yes - we have now seen a couple of situations where this has occurred and Cisco AMP has been the cause in both cases. 

Many thanks,

Support.



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