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Cannot restore profiles - acc not found in domain

Printed From: ForensiT
Category: ForensiT Support
Forum Name: Move Computer
Forum Description: User Profile Transfer Wizard questions, suggestions, comments and bug reports
Printed Date: 26 Sep 2022 at 6:42am
Software Version: Web Wiz Forums 12.03 -

Topic: Cannot restore profiles - acc not found in domain
Posted By: RyanRees
Subject: Cannot restore profiles - acc not found in domain
Date Posted: 22 Jun 2022 at 1:46pm

I have transwiz pro.  I'm trying to use this tool as a way of backing up and restoring user profiles if a PC is reimaged or replaced.  I can back up the profiles (I use the transfer script) to my USB HDD just fine, but if I attempt to restore (using restore script) after PC has been reimaged, it fails with error
"The account '[username]' was not found in the domain." for each profile.

The PC is on the domain and I'm logged in as admin, and I have entered the computer name correct.  This only appears to be a problem with the sites I look after where their domain is local, I can restore azure domain profiles no bother.

Any swift help much appreciated.  Thanks


Posted By: Support
Date Posted: 23 Jun 2022 at 12:02pm
Hi Ryan, 

Try setting the <Domain> value in your Transwiz.config file:




Then just pass the name of the user account on the command line:




If you are transferring the profile to the same user account that you backed up, you don’t need the /TARGETACCOUNT parameter at all.

Many thanks,


Posted By: RyanRees
Date Posted: 23 Jun 2022 at 4:23pm
Unfortunately, this did not help.

With the domain listed (with either .local or not), it still pings through all the profiles with "The account '[username]' was not found in the domain" in the log and an error of
X local account(s) were not restored. This includes if I add domain admin account and pwd too. 

I am transferring multiple accounts from each PC so would /targetaccount not work for me? Sorry, I'm kinda noobish at this

Posted By: Support
Date Posted: 24 Jun 2022 at 9:07am
Does the new account already exist with the same name, in the new domain?

If you still have a problem, please can you email with your logs and any more information such as screenshots and we will be happy to help.

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