Move Computer - Fix - Problems with Office Document Cache

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Fix - Problems with Office Document Cache

Printed From: ForensiT
Category: ForensiT Support
Forum Name: Move Computer
Forum Description: User Profile Transfer Wizard questions, suggestions, comments and bug reports
URL: https://forum.ForensiT.com/forum_posts.asp?TID=2343
Printed Date: 26 Mar 2026 at 11:03pm
Software Version: Web Wiz Forums 12.03 - http://www.webwizforums.com

Topic: Fix - Problems with Office Document Cache

Posted By: stryqx
Subject: Fix - Problems with Office Document Cache
Date Posted: 09 Jun 2023 at 6:46am

Users who have Office documents stored in OneDrive/SharePoint can receive the following error in the associated Office app when opening these files:

Sorry, we couldn't open 'https://<office site>/path/to/officedocument.extension'.

Opening the documents online via the browser will work correctly.

A workaround is to open the document online, then save a copy of the document. You can then delete the existing "broken" document and rename the copy.

The better fix is to delete or rename the Office Document Cache folder that got transferred with TransWiz.

The folder is located at:

%LOCALAPPDATA%\Microsoft\Office\16.0\OfficeFileCache

Once this folder is deleted/renamed the problematic documents will open correctly.

If there's an OfficeFileCache folder under older version-specific folders (e.g. 14.0 or 15.0 instead of 16.0), you'll want to remove/rename these as well to allow older versions of Office to work correctly as well.

Would be good if these OfficeFileCache folders could be excluded automatically from the transfer process in TransWiz, rather than having to remember to do this after a transfer.