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Profile copy/assign - but Outlook, IE won't start

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Colh View Drop Down
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    Posted: 27 May 2015 at 2:59am
I've copied my local profile (with User Profile Manager) and assigned it to the domain user.
Log in is ok, desktop etc looks fine. However Outlook gives the error "Cannot start Microsoft Outlook", whilst IE11 does nothing - no window even starts to appear and I don't see any process, even temporarily, in Task Manager.
I can get both started if I 'run as administrator', except that IE has default settings (none of my settings, favorites etc) and Outlook goes to the 'setup' dialog.
Is there a way to fix these problems?


Edited by Colh - 27 May 2015 at 3:51am
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Colh Quote  Post ReplyReply Direct Link To This Post Posted: 27 May 2015 at 10:25am
The problem, with Outlook at least, seems to be incorrect permissions in the registry - in particular HKCU\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles
(Even the Mail control Panel doesn't run).

I tried again to (delete and) re-copy the local user profile, assigning it at the same time to the domain user. The copy completes, but then the Copy To dialog doesn't close - it sits there as it was. If I click OK it warns that the profile already exists (i.e. it's going to copy it again), so I click Cancel? Then do an Assign to the domain user as a separate step.

I'm doing this logged in as the domain Administrator - is this the correct account to use? (My own account is a local Administrator, but this is the profile I'm copying, so I figured it was safer to do it from the domain Administrator account?)

So I log in again to the [copied] domain account - IE now seems to work, but a couple of other apps (incl. Adobe) give errors on login, and Outlook still won't start.

Do you have any suggestions/corrections to the above - at the moment UPM isn't looking like it's going to be something we can use.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 28 May 2015 at 5:22am
I'm sorry you have had a problem. We would never adivise anyone to purchase User Profile Manager to copy profiles. That is not what the software is for. User Profile Manager is designed to allow a group of users to share the same user profile. It does have a facility for copying profiles - and that generally works well - but it is not a core feature of the product.

Why do you want to copy the profile? If you want to migrate your local account profile to your domain account you should use User Profile Wizard.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Colh Quote  Post ReplyReply Direct Link To This Post Posted: 28 May 2015 at 7:31am
Thanks for the reply. I decided to try User Profile Manager because I was nervous about anything going wrong with a Wizard migration - i.e. in case of problems the users would still be able to log into their old local account.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 31 May 2015 at 6:05am
User Profile Wizard does not move, copy or delete any data. Instead it configures the original profile “in place” so that it can be used by the user’s new domain account. This makes the process both very fast and very safe. If there is a problem, you can always run User Profile Wizard again to assign the profile back to the original user account - the data will be unchanged. 
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