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Profile migration\Profile migrated disappeared

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justijav View Drop Down
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    Posted: 12 Oct 2021 at 2:57am

I used the personal version to do a test, after the updating apps process finished and the user logged in without any error everything looked fine, all the files in the desktop and documents were there but when the user did a restart and logged back was like login into a new profile, all disappeared, all desktop icons and files, documents, downloads, everything disappeared, is like if a new profile was created. The registry key only have one user folder in the profile list (HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList) and is the "new profile" not the one migrated with all the documents. Actually, the profile folder under C:\Windows\Users is the "new one" instead of the migrated one.

 

Any idea what is the problem?

 

Thanks in advance.

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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 12 Oct 2021 at 11:04am
The first thing to check is whether there are any profile related errors in the Application Event log on the machine. If Windows cannot load a profile, it should record an error.

What sort of user account is it? Domain, Azure, or local?
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