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Some users are unable to set PIN login after Azure

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RedFive View Drop Down
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    Posted: 01 Mar 2023 at 10:37am

Hi all,

 

I have recently completed a migration of 36 desktops from a Local domain to Azure ad using profwiz and it mostly went without a hitch.

 

The main issue I have is that 6 of the users who had their profile migrated are unable to set a PIN to login. Other users who login to the affected computers who were not migrated are prompted to set a PIN so I don’t believe there is an issue with the computers.

 

I have run through Microsoft’s list of fixes (removing and adding to Azure, Deleting the Ngc folder etc.) but not had any luck. When we do try to create a PIN manually (settings - Accounts- Sign in options) it gives us the option to add but when we try a box appears for a millisecond and closes, the box looks like the standard 365 login window.

 

If anyone has come across this before or has any suggestions it would really be appreciated.

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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 01 Mar 2023 at 6:21pm
Hi Dan, 

Had the other users on the computer previously set up a pin?

A couple of suggestions / things to check - 

Have you tried clearing   C:\Windows\System32\WinBioDatabase   this will obviously affect all users.
I would check for any pre-migration Personal Security Certificates with Private Keys, and make sure that these are removed.

If you continue to have a problem, please email support with any further information and we'll take a look. 

Many thanks,

Support.
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