Dell Touchpad not working after migration

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   Used Transwiz to migrate user from old Dell laptop to new Dell Latitude 5500.  All is well except the Dell touchpad doesn't work for migrated user.  Same issue has occurred on another user migrating from their old Dell desktop to Dell 5500.  Tested logging in with non-migrated user and the touchpad works fine. Any ideas on a fix for this before I migrate manually?

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cbeers Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 06 Apr 2020 Status: Offline Points: 2	Post Options Post Reply Quote cbeers Report Post Thanks(0) Quote Reply Topic: Dell Touchpad not working after migration Posted: 06 Apr 2020 at 10:20am
	Used Transwiz to migrate user from old Dell laptop to new Dell Latitude 5500. All is well except the Dell touchpad doesn't work for migrated user. Same issue has occurred on another user migrating from their old Dell desktop to Dell 5500. Tested logging in with non-migrated user and the touchpad works fine. Any ideas on a fix for this before I migrate manually?

cbeers Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 06 Apr 2020 Status: Offline Points: 2	Post Options Post Reply Quote cbeers Report Post Thanks(0) Quote Reply Posted: 20 Apr 2020 at 3:07pm
	updated to the latest version of TransWiz and recent migrations didn't have this issue

Support Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 09 Nov 2006 Location: United Kingdom Status: Offline Points: 1941	Post Options Post Reply Quote Support Report Post Thanks(0) Quote Reply Posted: 21 Apr 2020 at 6:48am
	Thank you for the update.

cellanos Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 10 Jun 2020 Status: Offline Points: 2	Post Options Post Reply Quote cellanos Report Post Thanks(0) Quote Reply Posted: 10 Jun 2020 at 10:26am
	Hi. I have the transwiz v 1.17 and this problem ocurr again.

RuskinF Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 17 Jun 2020 Status: Offline Points: 2	Post Options Post Reply Quote RuskinF Report Post Thanks(0) Quote Reply Posted: 17 Jun 2020 at 8:13am
	Have you checked whether appropriate drivers for the touchpad are installed on the Dell Latitude 5500? @cellanos, you have to update to Transwiz v 1.17 to solve the issue.

cellanos Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 10 Jun 2020 Status: Offline Points: 2	Post Options Post Reply Quote cellanos Report Post Thanks(0) Quote Reply Posted: 18 Jun 2020 at 9:06am
	Yes, I installed the drivers but when I restart the computer the same thing happens, the mouse is lost. Furthermore, the trackpad option does not appear. The solution I found was to disable the service but that is not optimal.